As per our recent announcements, tonight was scheduled to be the upgrade of the MySql server to the latest version, 8.0, as well as the move to new hardware. This was begun as scheduled, and the databases were moving across without issue.

However, as part of this upgrade, a random selection of sites were tested after their database's moved to ensure that they were still working on the new server. Part way through this move it was deemed that the number of sites that were failing these tests was unacceptably high - whether due to scripts being out of date or being incompatible with MySql 8. As such, to avoid these sites going offline, we have been forced to abandon the upgrade.

The current MySql server will remain in place, with no changes, whilst we consider the best option on how to proceed from here. We still wish to provide customers with the latest technologies, but will need a solution to the issue of out of date sites before doing so. We will make another announcement soon once we have finished investigating.

The other updates and maintenance scheduled for tonight were completed as expected.

During October, we will be performing a major upgrade to MySql 8.0, from the current MySql 5.6. We are making this change in order to keep up to date with the latest features, fixes and patches for MySql, after giving 8.0 some time to become as reliable as possible. There may however be some issues for very old scripts running on our servers, so there are actions that we are strongly recommend all customers who are using MySql on our servers take. Rather than detail these steps here, we have put together a knowledge base article on our website with our recommended steps to ensure that your website is compatible with the new version:
https://support.liquidsix.com/index.php?/Knowledgebase/Article/View/111/5/the-october-2019-upgrade-to-mysql-8

This change will take place on the 26th October in a window starting at 00:30 UK time (GMT+1) and ending at 06:30.

Customers on our US hosting will have received an email previously about the migration of websites to a new server on the evening of Friday 12th April. Unfortunately, due to unforeseen issues, there has been a delay in completing this. It is still progressing, however we now will not be sending out the IP changes (or making them automatically where possible) for approximately 48 hours.

Please accept our apologies for this and please watch for the IP change email in the next couple of days.

We are currently working on a hardware issue with the main UK mail server in conjunction with datacenter technicians. This issue means that currently all UK email services are unavailable.

Please accept our apologies for this disruption, we are working to get everything back online as soon as possible and will post further updates as soon as they are available.

UPDATE: The hardware issue has been resolved with the datacenter technicians, however in order to restore all mail services we have to rebuild part of the mail server software. We are working as quickly as possible to do this now, and hope to have all main email services restored before 7.30am GMT, hopefully sooner.

UPDATE: Major email services should now be up and running. We are continuing to fully rebuild the server, so there may be some disruption, however you should be able to access and send email. If you are still having problems with this, please contact us for assistance.

On the evening of Wednesday the 17th October 2018, starting at 8pm, we will be performing hardware maintenance at the datacenter. A number of servers may be unavailable for short periods of time while this is completed.

The following servers will be unavailable for approximately 10-15 minutes whilst upgrades are performed:

• Calypso (Mail Server)
• VS-001 (VPS Customers)
• Elara (Web Server)

The following servers may be unavailable for approximately 5-10 minutes whilst they are re-organised in the rack:

• Io (Web Server)
• Leda (Web Server)

Please accept our apologies for any inconvenience caused, we will ensure that the time is kept to a minimum whilst the essential maintenance takes place.

Datacenter technicians are currently investigating an issue with the US Web Server Portia, which is currently unavailable.

We are awaiting an update and will post more information as soon as we have it.

UPDATE: The problem has been fixed and the server is back online and running normally.