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Problem with UK Web Server Io
Posted by Paul Woodland on 31 July 2021 04:20 PM

We are currently working on a problem with the UK web server "Io". Websites that are hosted on this server are currently unavailable. Other services such as email are unaffected.

Please accept our apologies for this problem, we are working to get the server back online as soon as possible.

UPDATE 19:08 GMT+1: We are still working to restore this server due to a hardware fault, we apologise for the problems today with websites on this server.

UPDATE 22:30 GMT+1: We apologise for the continued issue with this server. We are continuing the rebuild and transferring data from off-site servers, however some disruption outside of our network is causing this process to go much more slowly than it should do, and normally does. We will be continuing to work through the night to get everything back online as soon as possible.

UPDATE 06:30 GMT+1: We are on the last stage of the process, but the network issue has significantly increased the time that the process should have taken. Based on the current speed, we are predicting all websites should be available by 10:00 GMT. Please accept our apologies again for this delay.

UPDATE 12:15 GMT+1: All websites on the server are now online. We apologise for the length of time that this has taken due to the external disruption. We will be reviewing our procedures and investigating what went wrong in order to prevent this from happening again. We thank all customers for their patience whilst we worked overnight to rebuild the server and work around the disruption.

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Problem with UK Web Server Sinope
Posted by Paul Woodland on 26 February 2021 08:02 AM

We are investigating an issue with one of the UK web server's, Sinope, and will post updates as soon as we have them.

UPDATE: We apologise that the sites on this server are offline. There is a serious issue with the web server and we are having to restore the backups taken overnight. We are starting this process now from our off-site backup location and will update here once we have more information.

UPDATE: We are continuing to transfer the backup data from the off-site backup location. We apologise to affected customers that the sites on this server are unavailable whilst this is completed.

UPDATE: The restoration of the data is progressing well and the new server is ready to serve the data when the restoration has been completed. We wish to apologise again for the issues with this server today.

UPDATE: Approximately three quarters of websites are now back online and we are completing work on the rest. Place accept our apologies for the issue with this server today.

RESOLVED: All websites are now back online. If you are still experiencing any issues with websites on this server, please contact us so that we can investigate. We apologise for the time that the sites have been down today whilst we did a complete restore of the server from our off-site backup location.

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