Due to physical maintenance taking place by our datacenter provider, our UK services will be unavailable for a short period overnight on Monday 14th November. 

The work is scheduled to begin at 01:00 on Monday 14th November, and to be completed by 01:30. All UK services will be unavailable during this period due to the maintenance affecting server electrical power.

We will be monitoring services to ensure that everything comes back up as quickly as possible once they have completed it. The work is being done overnight to minimise the impact to customers.

Services in the US, along with the off-site server status and support pages will continue to work as normal during this period.

If you have any questions, please do not hesitate to contact us.

7th October 2022 @ 18:30 UK Time: We have been informed by our provider of an issue at the datacenter affecting our UK servers, which has caused a loss of connectivity to all services based there.

We are awaiting an update from them regarding this issue.

Please accept our apologies for this issue at our provider and the disruption that it is causing.

UPDATE: Services were restored at approximately 18:50 UK Time. We are checking that all servers are working properly after the outage and awaiting further details on the cause from our datacenter provider. Apologies again for the issue tonight.