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Apr
13
Delay to US Website Migration
Posted by Paul Woodland on 13 April 2019 01:27 PM

Customers on our US hosting will have received an email previously about the migration of websites to a new server on the evening of Friday 12th April. Unfortunately, due to unforeseen issues, there has been a delay in completing this. It is still progressing, however we now will not be sending out the IP changes (or making them automatically where possible) for approximately 48 hours.

Please accept our apologies for this and please watch for the IP change email in the next couple of days.


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Mar
8
Issue with UK Mail Server
Posted by Paul Woodland on 08 March 2019 05:31 AM

We are currently working on a hardware issue with the main UK mail server in conjunction with datacenter technicians. This issue means that currently all UK email services are unavailable.

Please accept our apologies for this disruption, we are working to get everything back online as soon as possible and will post further updates as soon as they are available.

 

UPDATE: The hardware issue has been resolved with the datacenter technicians, however in order to restore all mail services we have to rebuild part of the mail server software. We are working as quickly as possible to do this now, and hope to have all main email services restored before 7.30am GMT, hopefully sooner.

 

UPDATE: Major email services should now be up and running. We are continuing to fully rebuild the server, so there may be some disruption, however you should be able to access and send email. If you are still having problems with this, please contact us for assistance.


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