We have been informed by our datacenter provider of maintenance that will be being performed on the power distribution systems for the rack containing our UK servers. There will be a brief interruption to all UK services whilst this takes place. The window during which is will be performed is 6pm to 7pm on Friday 12th April 2024 (UK timezone, which is currently UTC+1).

We apologise for any disruption caused by this work by the datacenter, and will be monitoring services to ensure they come back up properly afterwards.

As always, if you have any questions, please do not hesitate to contact us.

We are currently investigating an issue with the UK SQL Server, we will post an update as soon as we have more information.

UPDATE 00:10: We are still working on this issue which has been caused by a hardware failure. We are working to move the service onto a different server to get it back online.

RESOLVED: The service has now been successfully moved onto a new server. No data has been lost, as the data was being replicated right up until the hardware failure that caused the issue. All services and websites using SQL Server should now be running normally. If you are still seeing any issues, please do not hesitate to contact us.

We apologise to our customers for the issues that this hardware failure has caused tonight.

Due to physical maintenance taking place by our datacenter provider, our UK services will be unavailable for a short period overnight on Monday 14th November. 

The work is scheduled to begin at 01:00 on Monday 14th November, and to be completed by 01:30. All UK services will be unavailable during this period due to the maintenance affecting server electrical power.

We will be monitoring services to ensure that everything comes back up as quickly as possible once they have completed it. The work is being done overnight to minimise the impact to customers.

Services in the US, along with the off-site server status and support pages will continue to work as normal during this period.

If you have any questions, please do not hesitate to contact us.

7th October 2022 @ 18:30 UK Time: We have been informed by our provider of an issue at the datacenter affecting our UK servers, which has caused a loss of connectivity to all services based there.

We are awaiting an update from them regarding this issue.

Please accept our apologies for this issue at our provider and the disruption that it is causing.

UPDATE: Services were restored at approximately 18:50 UK Time. We are checking that all servers are working properly after the outage and awaiting further details on the cause from our datacenter provider. Apologies again for the issue tonight.

As part of our continuing improvements to services, we will be performing some upgrades to our servers at the UK datacenter in the coming week.

Most of these will be behind the scenes and will not impact the availability of websites or other services whilst they are being done.

However, between a window of 9pm GMT+1 and 11pm GMT+1 on Wednesday 18th May 2022 there may be brief periods of disruption to the email services and control services (such as the Helm Control Panel, SmarterStats and database administration) whilst the upgrades are performed. This is not expected to be more than approximately 10-15 minutes during the window.

Please accept our apologies for any inconvenience caused by these upgrades. If you have any questions about these, please do not hesitate to contact us.

We are pleased to announce that we have begun the process of rolling out the latest version of .Net from Microsoft, which they released a few days ago. This will allow our customers to develop in the latest Microsoft technologies for their website.

For customers in our US datacenter, .Net 6.0 is available to use now. 

For customers in our UK datacenter, .Net 6.0 will be available to use when your website is running on Windows Server 2022. Some websites have already been migrated to Windows 2022 and so can use .Net 6.0 straight away. For other websites, the migration date has been sent to you via email. All websites will be migrated by the 22nd November 2021.

.Net 6.0 can be used in the same way as .Net 5.0, by enabling the setting on your website under the "Website Settings" icon in the control panel.

If you have any questions, please do not hesitate to contact us.