We have been informed by our UK network provider of upgrades that will be being made to their network. There may be some disruption to connectivity to all of our UK services at points during the maintenance window, but not during the entire window.

The maintenance window will begin at 9pm UK time (GMT+1) on 17th June 2025 and will end on the 18th June 2025 at 5am UK time.

If you have any questions or issues, please do not hesitate to contact us.

After the scheduled network maintenance overnight by our network provider, we are seeing issues with network connectivity to some services.

We are in contact with our network provider who is investigating the issue and we will update as soon as possible.

UPDATE: Connectivity from many locations is back online and our provider is working on sorting the issues still being seen from some locations.

UPDATE: Full connectivity was restored in the early afternoon. However, there are some issues with websites hosted on UK web server "Atlas" due to knock-on effects, which are still being worked on. If you are seeing an issue on a website hosted on this server, please contact us so that we can investigate for you.

We have been informed by our UK network provider of upgrades that will be being made to their network. There may be some disruption to connectivity to all of our UK services at points during the maintenance window, but not during the entire window.

The maintenance window will begin at 9pm UK time (GMT+1) on 13th May 2025 and will end on the 14th May 2025 at 5am UK time.

If you have any questions or issues, please do not hesitate to contact us.

We are aware of an issue affecting our services in the UK. There has been an issue at the datacenter and we have been in contact with our provider. They are currently investigating the issue and we are awaiting an update from them.

Please accept our apologies for the disruption.

UPDATE 00:25 - We apologise for this ongoing issue, our provider is still working on the issue at the datacenter and we are awaiting a further update from them

UPDATE 00:45 - We are monitoring all services coming back online. We are awaiting confirmation from the datacenter staff that the issue has been completely resolved.

UPDATE 01:25 - We have had confirmation from the datacenter that a software issue on a router in their network was responsible for services being unreachable. A software fix has now been applied and network traffic is flowing normally. We will be monitoring to ensure that all services remain online.

We have been informed by our datacenter provider of maintenance that will be being performed on the power distribution systems for the rack containing our UK servers. There will be a brief interruption to all UK services whilst this takes place. The window during which is will be performed is 6pm to 7pm on Friday 12th April 2024 (UK timezone, which is currently UTC+1).

We apologise for any disruption caused by this work by the datacenter, and will be monitoring services to ensure they come back up properly afterwards.

As always, if you have any questions, please do not hesitate to contact us.

We are currently investigating an issue with the UK SQL Server, we will post an update as soon as we have more information.

UPDATE 00:10: We are still working on this issue which has been caused by a hardware failure. We are working to move the service onto a different server to get it back online.

RESOLVED: The service has now been successfully moved onto a new server. No data has been lost, as the data was being replicated right up until the hardware failure that caused the issue. All services and websites using SQL Server should now be running normally. If you are still seeing any issues, please do not hesitate to contact us.

We apologise to our customers for the issues that this hardware failure has caused tonight.