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Jul
31
Problem with UK Web Server Io
Posted by Paul Woodland on 31 July 2021 04:20 PM

We are currently working on a problem with the UK web server "Io". Websites that are hosted on this server are currently unavailable. Other services such as email are unaffected.

Please accept our apologies for this problem, we are working to get the server back online as soon as possible.

UPDATE 19:08 GMT+1: We are still working to restore this server due to a hardware fault, we apologise for the problems today with websites on this server.

UPDATE 22:30 GMT+1: We apologise for the continued issue with this server. We are continuing the rebuild and transferring data from off-site servers, however some disruption outside of our network is causing this process to go much more slowly than it should do, and normally does. We will be continuing to work through the night to get everything back online as soon as possible.

UPDATE 06:30 GMT+1: We are on the last stage of the process, but the network issue has significantly increased the time that the process should have taken. Based on the current speed, we are predicting all websites should be available by 10:00 GMT. Please accept our apologies again for this delay.

UPDATE 12:15 GMT+1: All websites on the server are now online. We apologise for the length of time that this has taken due to the external disruption. We will be reviewing our procedures and investigating what went wrong in order to prevent this from happening again. We thank all customers for their patience whilst we worked overnight to rebuild the server and work around the disruption.


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Feb
26
Problem with UK Web Server Sinope
Posted by Paul Woodland on 26 February 2021 08:02 AM

We are investigating an issue with one of the UK web server's, Sinope, and will post updates as soon as we have them.

UPDATE: We apologise that the sites on this server are offline. There is a serious issue with the web server and we are having to restore the backups taken overnight. We are starting this process now from our off-site backup location and will update here once we have more information.

UPDATE: We are continuing to transfer the backup data from the off-site backup location. We apologise to affected customers that the sites on this server are unavailable whilst this is completed.

UPDATE: The restoration of the data is progressing well and the new server is ready to serve the data when the restoration has been completed. We wish to apologise again for the issues with this server today.

UPDATE: Approximately three quarters of websites are now back online and we are completing work on the rest. Place accept our apologies for the issue with this server today.

RESOLVED: All websites are now back online. If you are still experiencing any issues with websites on this server, please contact us so that we can investigate. We apologise for the time that the sites have been down today whilst we did a complete restore of the server from our off-site backup location.


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Feb
4
PHP 8 is now available
Posted by Paul Woodland on 04 February 2021 01:48 AM

PHP 8 is now available to use on all of our servers! As not all scripts will be compatible yet, we have not made it the default version (this is currently PHP 7.4), but you can choose to switch to it at any time by clicking on the "Website Settings" icon for the domain in our control panel, and choosing it from the PHP versions dropdown box.

If you need any assistance, please do not hesitate to contact us.


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Dec
31
Minor Changes to Policies due to Brexit
Posted by Paul Woodland on 31 December 2020 07:03 PM

As many customers will be aware, in 2016 the United Kingdom voted to leave the European Union. Although this happened earlier in 2020, it is only now at the end of 2020 that the transition period is ending and so changes have been needed.

We have therefore had to make a few minor changes to our legal agreements to comply with the new laws. As the UK government only announced what rules would apply a few days before they would take effect, this could only be completed at the last minute.

The new updated agreements apply from the 1st January 2021 (tomorrow) and are available on our website:

https://www.liquidsix.com/legal

Only minor changes have been made, including changing references to GDPR to the equivalent new UK law and references to the UK being within the EEA needing changing. A few other minor changes have been made at the same time, including removing our old payment processor, WorldPay. No changes have been made to how we process your personal data.

For customers within the EU, there will be VAT changes required (including us being issued with a new VAT number for EU use - the current number will stay the same for UK use). Due to the law, these changes can not be made until after the 1st January, so you will see these changes take effect in the first half of January.

If you have any questions about these changes, please do not hesitate to contact us.

Regards,
The LiquidSix Team


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Nov
21
.Net 5.0 Available Now!
Posted by Paul Woodland on 21 November 2020 02:50 AM

The latest release of Microsoft's .Net Platform is available on our services now. The new .Net 5.0 brings together the best of the .Net Framework with the best of .Net Core, and is the future for both of these existing platforms.

It is available now on all plans that include ASP.Net, and can be turned on from the "Website Settings" page for your domain in our control panel. All existing versions of the .Net Framework (2.0 to 4.8) and .Net Core (1.0 to 3.1) are of course still available to use as well.

If you have any questions about using the new platform, please do not hesitate to contact us.


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Sep
8
Problem with UK Web Server "Leda"
Posted by Paul Woodland on 08 September 2020 11:45 AM

We are currently urgently investigating an issue with one of our UK web servers, "Leda". Websites hosted on this server are currently unavailable due to the issue.

As soon as we have more information, we will update this page.


UPDATE 13.09: Websites are back online and we are still investigating the cause of the problem with this server

UPDATE 13.49: The websites have been running without issue since the last update. We believe a networking issue caused the problems, which has now been fixed. We are continuing to monitor in case of any further issues. Please accept our apologies for the problems on this server today.


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