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UK Server Maintenance - Wednesday 17th October 2018
Posted by Paul Woodland on 10 October 2018 05:11 PM

On the evening of Wednesday the 17th October 2018, starting at 8pm, we will be performing hardware maintenance at the datacenter. A number of servers may be unavailable for short periods of time while this is completed.

The following servers will be unavailable for approximately 10-15 minutes whilst upgrades are performed:

  • Calypso (Mail Server)
  • VS-001 (VPS Customers)
  • Elara (Web Server)


The following servers may be unavailable for approximately 5-10 minutes whilst they are re-organised in the rack:

  • Io (Web Server)
  • Leda (Web Server)


Please accept our apologies for any inconvenience caused, we will ensure that the time is kept to a minimum whilst the essential maintenance takes place.

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Issue with US Web/Helm Server "Portia"
Posted by Paul Woodland on 08 September 2018 02:04 AM

Datacenter technicians are currently investigating an issue with the US Web Server Portia, which is currently unavailable.

We are awaiting an update and will post more information as soon as we have it.

UPDATE: The problem has been fixed and the server is back online and running normally.

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Update to UK Mail Server Security Certificate
Posted by Paul Woodland on 06 September 2018 10:27 AM

Yesterday, 5th September 2018, the UK mail server security certificate was updated as the old one was due to expire. This is a normal process, that has to happen every couple of years.

When the certificate is replaced, this resets any warnings that people have previously hidden regarding certificate mis-matches, which many people have been seeing. These warnings only happen if the secure connection details are not set correctly. The warnings can be hidden, but can also be fixed permanently by setting the correct details.

If you are using a secure connection, the incoming (POP3/IMAP/ActiveSync) server and outgoing (SMTP) server, should be set to exactly:
(You do not need to replace anything in this address, enter it exactly as written)

If you are currently seeing these set to "" (where is your domain name) or anything else, then this will trigger the warning if you are using a secure connection. Updating your account settings in your mail client to use the address above will fix the problem permanently, so you won't see this problem any time a certificate is replaced.

You can also view more details on setting up secure email connections here:


If you still have problems, please do not hesitate to contact us.

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Emergency Maintenance on UK Web Server "Elara"
Posted by Paul Woodland on 05 September 2018 08:00 PM

After 10.30pm UK time today (5th September 2018) we will be performing emergency maintenance on one of our UK web servers, "Elara". This is expected to take 20 minutes or less to complete, during which time the server will be unavailable.

Please accept our apologies for any inconvenience caused.

UPDATE: This was delayed by an hour but will be starting shortly, at 11.40pm.

UPDATE: This was completed just before midnight

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SmarterMail Upgrade
Posted by Paul Woodland on 20 March 2018 04:42 AM

As announced last month, tonight we completed the upgrade to the latest version of SmarterMail, version 16, on both our UK and US networks.

The new features and interface are available to use straight away. Please be aware that the login screen (and all other screens) will look different, as this is a complete overhaul of the look and feel for SmarterMail.

If you have any questions or problems with the new interface or any other aspects of your account, please do not hesitate to contact us.

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RESOLVED: Packet loss on some routes
Posted by Paul Woodland on 24 January 2018 11:41 AM

We are currently receiving reports of packet loss on some routes on our UK network. Not all customers will be affected. Engineers at our network provider are investigating and working to resolve the issue.

If any customers are seeing issues, please open a support ticket with a traceroute that we can use to help diagnose and fix the problems.


UPDATE: Our network provider has now confirmed that this issue has been solved, and we have had no reports of any issues since then. If you are experiencing issues still, please contact us for assistance.


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