We are aware of an issue affecting our services in the UK. There has been an issue at the datacenter and we have been in contact with our provider. They are currently investigating the issue and we are awaiting an update from them.

Please accept our apologies for the disruption.

UPDATE 00:25 - We apologise for this ongoing issue, our provider is still working on the issue at the datacenter and we are awaiting a further update from them

UPDATE 00:45 - We are monitoring all services coming back online. We are awaiting confirmation from the datacenter staff that the issue has been completely resolved.

UPDATE 01:25 - We have had confirmation from the datacenter that a software issue on a router in their network was responsible for services being unreachable. A software fix has now been applied and network traffic is flowing normally. We will be monitoring to ensure that all services remain online.

We have been informed by our datacenter provider of maintenance that will be being performed on the power distribution systems for the rack containing our UK servers. There will be a brief interruption to all UK services whilst this takes place. The window during which is will be performed is 6pm to 7pm on Friday 12th April 2024 (UK timezone, which is currently UTC+1).

We apologise for any disruption caused by this work by the datacenter, and will be monitoring services to ensure they come back up properly afterwards.

As always, if you have any questions, please do not hesitate to contact us.