We have been informed by our datacenter provider of maintenance that will be being performed on the power distribution systems for the rack containing our UK servers. There will be a brief interruption to all UK services whilst this takes place. The window during which is will be performed is 6pm to 7pm on Friday 12th April 2024 (UK timezone, which is currently UTC+1).

We apologise for any disruption caused by this work by the datacenter, and will be monitoring services to ensure they come back up properly afterwards.

As always, if you have any questions, please do not hesitate to contact us.

We are currently investigating an issue with the UK SQL Server, we will post an update as soon as we have more information.

UPDATE 00:10: We are still working on this issue which has been caused by a hardware failure. We are working to move the service onto a different server to get it back online.

RESOLVED: The service has now been successfully moved onto a new server. No data has been lost, as the data was being replicated right up until the hardware failure that caused the issue. All services and websites using SQL Server should now be running normally. If you are still seeing any issues, please do not hesitate to contact us.

We apologise to our customers for the issues that this hardware failure has caused tonight.