We are investigating an issue with one of the UK web server's, Sinope, and will post updates as soon as we have them.

UPDATE: We apologise that the sites on this server are offline. There is a serious issue with the web server and we are having to restore the backups taken overnight. We are starting this process now from our off-site backup location and will update here once we have more information.

UPDATE: We are continuing to transfer the backup data from the off-site backup location. We apologise to affected customers that the sites on this server are unavailable whilst this is completed.

UPDATE: The restoration of the data is progressing well and the new server is ready to serve the data when the restoration has been completed. We wish to apologise again for the issues with this server today.

UPDATE: Approximately three quarters of websites are now back online and we are completing work on the rest. Place accept our apologies for the issue with this server today.

RESOLVED: All websites are now back online. If you are still experiencing any issues with websites on this server, please contact us so that we can investigate. We apologise for the time that the sites have been down today whilst we did a complete restore of the server from our off-site backup location.

PHP 8 is now available to use on all of our servers! As not all scripts will be compatible yet, we have not made it the default version (this is currently PHP 7.4), but you can choose to switch to it at any time by clicking on the "Website Settings" icon for the domain in our control panel, and choosing it from the PHP versions dropdown box.

If you need any assistance, please do not hesitate to contact us.

As many customers will be aware, in 2016 the United Kingdom voted to leave the European Union. Although this happened earlier in 2020, it is only now at the end of 2020 that the transition period is ending and so changes have been needed.

We have therefore had to make a few minor changes to our legal agreements to comply with the new laws. As the UK government only announced what rules would apply a few days before they would take effect, this could only be completed at the last minute.

The new updated agreements apply from the 1st January 2021 (tomorrow) and are available on our website:

https://www.liquidsix.com/legal

Only minor changes have been made, including changing references to GDPR to the equivalent new UK law and references to the UK being within the EEA needing changing. A few other minor changes have been made at the same time, including removing our old payment processor, WorldPay. No changes have been made to how we process your personal data.

For customers within the EU, there will be VAT changes required (including us being issued with a new VAT number for EU use - the current number will stay the same for UK use). Due to the law, these changes can not be made until after the 1st January, so you will see these changes take effect in the first half of January.

If you have any questions about these changes, please do not hesitate to contact us.

Regards,
The LiquidSix Team

The latest release of Microsoft's .Net Platform is available on our services now. The new .Net 5.0 brings together the best of the .Net Framework with the best of .Net Core, and is the future for both of these existing platforms.

It is available now on all plans that include ASP.Net, and can be turned on from the "Website Settings" page for your domain in our control panel. All existing versions of the .Net Framework (2.0 to 4.8) and .Net Core (1.0 to 3.1) are of course still available to use as well.

If you have any questions about using the new platform, please do not hesitate to contact us.

We are currently urgently investigating an issue with one of our UK web servers, "Leda". Websites hosted on this server are currently unavailable due to the issue.

As soon as we have more information, we will update this page.

UPDATE 13.09: Websites are back online and we are still investigating the cause of the problem with this server

UPDATE 13.49: The websites have been running without issue since the last update. We believe a networking issue caused the problems, which has now been fixed. We are continuing to monitor in case of any further issues. Please accept our apologies for the problems on this server today.

The upgrade to SQL Server 2019 for all customers was completed yesterday as scheduled and notified by email a few weeks ago.

If you are trying to connect to SQL Server using an older version of Management Studio, you may not be able to connect. We recommend that all customers trying to connect install the latest version of Management Studio, which is available free from Microsoft here:

https://docs.microsoft.com/en-us/sql/ssms/download-sql-server-management-studio-ssms?view=sql-server-ver15

If you have any questions or problems, please do not hesitate to contact us.