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RESOLVED: Packet loss on some routes
Posted by Paul Woodland on 24 January 2018 11:41 AM

We are currently receiving reports of packet loss on some routes on our UK network. Not all customers will be affected. Engineers at our network provider are investigating and working to resolve the issue.

If any customers are seeing issues, please open a support ticket with a traceroute that we can use to help diagnose and fix the problems.


UPDATE: Our network provider has now confirmed that this issue has been solved, and we have had no reports of any issues since then. If you are experiencing issues still, please contact us for assistance.


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.Net Core Support and Telephone Number
Posted by Paul Woodland on 03 March 2017 05:49 PM

This month we are announcing a new feature included for all customers that have ASP.Net on their hosting plan - support for .Net Core, a new Microsoft open-source web framework. Some customers may already be familiar with the new technology, or actively developing for it. Now you can host your new applications with us on your existing account at no additional cost.

We are considering this new feature a beta for the moment, so if you have any issues with it, please let us know so that we can make any corrections needed.

If you haven't used .Net Core before, you can download it for your computer to try it out here:

You can switch to using .Net Core from the "Website Settings" page in the control panel. You can view more details about how to host the new applications with us here:

If you have any questions about this new feature, or have any problems with it, please let us know.

Also, we would like to alert customers that as from now, we are no longer using the 0845 UK telephone number that has previously been published as an option on our website. It has always appeared as one option alongside the standard telephone number - 01903 868 117, which will remain in use as the only telephone number available. We have taken this decision as the 0845 number is rarely used now due to changes in the way that telephone companies charge for calling these numbers making it a more expensive option.

We would like to thank you for your continued custom. If you have any questions about either of these announcements or need any assistance with anything else, please do not ehsitate to contact us via the helpdesk at

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