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Mar
8
Issue with UK Mail Server
Posted by Paul Woodland on 08 March 2019 05:31 AM

We are currently working on a hardware issue with the main UK mail server in conjunction with datacenter technicians. This issue means that currently all UK email services are unavailable.

Please accept our apologies for this disruption, we are working to get everything back online as soon as possible and will post further updates as soon as they are available.

 

UPDATE: The hardware issue has been resolved with the datacenter technicians, however in order to restore all mail services we have to rebuild part of the mail server software. We are working as quickly as possible to do this now, and hope to have all main email services restored before 7.30am GMT, hopefully sooner.

 

UPDATE: Major email services should now be up and running. We are continuing to fully rebuild the server, so there may be some disruption, however you should be able to access and send email. If you are still having problems with this, please contact us for assistance.


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Oct
10
UK Server Maintenance - Wednesday 17th October 2018
Posted by Paul Woodland on 10 October 2018 05:11 PM

On the evening of Wednesday the 17th October 2018, starting at 8pm, we will be performing hardware maintenance at the datacenter. A number of servers may be unavailable for short periods of time while this is completed.

The following servers will be unavailable for approximately 10-15 minutes whilst upgrades are performed:

  • Calypso (Mail Server)
  • VS-001 (VPS Customers)
  • Elara (Web Server)

 

The following servers may be unavailable for approximately 5-10 minutes whilst they are re-organised in the rack:

  • Io (Web Server)
  • Leda (Web Server)

 

Please accept our apologies for any inconvenience caused, we will ensure that the time is kept to a minimum whilst the essential maintenance takes place.


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