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Mar
20
SmarterMail Upgrade
Posted by Paul Woodland on 20 March 2018 04:42 AM

As announced last month, tonight we completed the upgrade to the latest version of SmarterMail, version 16, on both our UK and US networks.

The new features and interface are available to use straight away. Please be aware that the login screen (and all other screens) will look different, as this is a complete overhaul of the look and feel for SmarterMail.

If you have any questions or problems with the new interface or any other aspects of your account, please do not hesitate to contact us.


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Jan
24
RESOLVED: Packet loss on some routes
Posted by Paul Woodland on 24 January 2018 11:41 AM

We are currently receiving reports of packet loss on some routes on our UK network. Not all customers will be affected. Engineers at our network provider are investigating and working to resolve the issue.

If any customers are seeing issues, please open a support ticket with a traceroute that we can use to help diagnose and fix the problems.

 

UPDATE: Our network provider has now confirmed that this issue has been solved, and we have had no reports of any issues since then. If you are experiencing issues still, please contact us for assistance.

 


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