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Issue with UK SQL Server
Posted by Paul Woodland on 24 August 2023 09:54 PM

We are currently investigating an issue with the UK SQL Server, we will post an update as soon as we have more information.

UPDATE 00:10: We are still working on this issue which has been caused by a hardware failure. We are working to move the service onto a different server to get it back online.

RESOLVED: The service has now been successfully moved onto a new server. No data has been lost, as the data was being replicated right up until the hardware failure that caused the issue. All services and websites using SQL Server should now be running normally. If you are still seeing any issues, please do not hesitate to contact us.

We apologise to our customers for the issues that this hardware failure has caused tonight.

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Maintenance at UK Datacenter - Monday 14th November 2022
Posted by Paul Woodland on 10 November 2022 07:02 PM

Due to physical maintenance taking place by our datacenter provider, our UK services will be unavailable for a short period overnight on Monday 14th November. 

The work is scheduled to begin at 01:00 on Monday 14th November, and to be completed by 01:30. All UK services will be unavailable during this period due to the maintenance affecting server electrical power.

We will be monitoring services to ensure that everything comes back up as quickly as possible once they have completed it. The work is being done overnight to minimise the impact to customers.

Services in the US, along with the off-site server status and support pages will continue to work as normal during this period.

If you have any questions, please do not hesitate to contact us.

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