Due to physical maintenance taking place by our datacenter provider, our UK services will be unavailable for a short period overnight on Monday 14th November. 

The work is scheduled to begin at 01:00 on Monday 14th November, and to be completed by 01:30. All UK services will be unavailable during this period due to the maintenance affecting server electrical power.

We will be monitoring services to ensure that everything comes back up as quickly as possible once they have completed it. The work is being done overnight to minimise the impact to customers.

Services in the US, along with the off-site server status and support pages will continue to work as normal during this period.

If you have any questions, please do not hesitate to contact us.

7th October 2022 @ 18:30 UK Time: We have been informed by our provider of an issue at the datacenter affecting our UK servers, which has caused a loss of connectivity to all services based there.

We are awaiting an update from them regarding this issue.

Please accept our apologies for this issue at our provider and the disruption that it is causing.

UPDATE: Services were restored at approximately 18:50 UK Time. We are checking that all servers are working properly after the outage and awaiting further details on the cause from our datacenter provider. Apologies again for the issue tonight.

We are pleased to announce that we have begun the process of rolling out the latest version of .Net from Microsoft, which they released a few days ago. This will allow our customers to develop in the latest Microsoft technologies for their website.

For customers in our US datacenter, .Net 6.0 is available to use now. 

For customers in our UK datacenter, .Net 6.0 will be available to use when your website is running on Windows Server 2022. Some websites have already been migrated to Windows 2022 and so can use .Net 6.0 straight away. For other websites, the migration date has been sent to you via email. All websites will be migrated by the 22nd November 2021.

.Net 6.0 can be used in the same way as .Net 5.0, by enabling the setting on your website under the "Website Settings" icon in the control panel.

If you have any questions, please do not hesitate to contact us.

We are investigating an issue with one of the UK web server's, Sinope, and will post updates as soon as we have them.

UPDATE: We apologise that the sites on this server are offline. There is a serious issue with the web server and we are having to restore the backups taken overnight. We are starting this process now from our off-site backup location and will update here once we have more information.

UPDATE: We are continuing to transfer the backup data from the off-site backup location. We apologise to affected customers that the sites on this server are unavailable whilst this is completed.

UPDATE: The restoration of the data is progressing well and the new server is ready to serve the data when the restoration has been completed. We wish to apologise again for the issues with this server today.

UPDATE: Approximately three quarters of websites are now back online and we are completing work on the rest. Place accept our apologies for the issue with this server today.

RESOLVED: All websites are now back online. If you are still experiencing any issues with websites on this server, please contact us so that we can investigate. We apologise for the time that the sites have been down today whilst we did a complete restore of the server from our off-site backup location.

PHP 8 is now available to use on all of our servers! As not all scripts will be compatible yet, we have not made it the default version (this is currently PHP 7.4), but you can choose to switch to it at any time by clicking on the "Website Settings" icon for the domain in our control panel, and choosing it from the PHP versions dropdown box.

If you need any assistance, please do not hesitate to contact us.

As many customers will be aware, in 2016 the United Kingdom voted to leave the European Union. Although this happened earlier in 2020, it is only now at the end of 2020 that the transition period is ending and so changes have been needed.

We have therefore had to make a few minor changes to our legal agreements to comply with the new laws. As the UK government only announced what rules would apply a few days before they would take effect, this could only be completed at the last minute.

The new updated agreements apply from the 1st January 2021 (tomorrow) and are available on our website:

https://www.liquidsix.com/legal

Only minor changes have been made, including changing references to GDPR to the equivalent new UK law and references to the UK being within the EEA needing changing. A few other minor changes have been made at the same time, including removing our old payment processor, WorldPay. No changes have been made to how we process your personal data.

For customers within the EU, there will be VAT changes required (including us being issued with a new VAT number for EU use - the current number will stay the same for UK use). Due to the law, these changes can not be made until after the 1st January, so you will see these changes take effect in the first half of January.

If you have any questions about these changes, please do not hesitate to contact us.

Regards,
The LiquidSix Team