On the evening of Wednesday the 17th October 2018, starting at 8pm, we will be performing hardware maintenance at the datacenter. A number of servers may be unavailable for short periods of time while this is completed.

The following servers will be unavailable for approximately 10-15 minutes whilst upgrades are performed:

• Calypso (Mail Server)
• VS-001 (VPS Customers)
• Elara (Web Server)

The following servers may be unavailable for approximately 5-10 minutes whilst they are re-organised in the rack:

• Io (Web Server)
• Leda (Web Server)

Please accept our apologies for any inconvenience caused, we will ensure that the time is kept to a minimum whilst the essential maintenance takes place.

Yesterday, 5th September 2018, the UK mail server security certificate was updated as the old one was due to expire. This is a normal process, that has to happen every couple of years.

When the certificate is replaced, this resets any warnings that people have previously hidden regarding certificate mis-matches, which many people have been seeing. These warnings only happen if the secure connection details are not set correctly. The warnings can be hidden, but can also be fixed permanently by setting the correct details.

If you are using a secure connection, the incoming (POP3/IMAP/ActiveSync) server and outgoing (SMTP) server, should be set to exactly:

uk.mail.yourwebservers.com
(You do not need to replace anything in this address, enter it exactly as written)

If you are currently seeing these set to "mail.yourdomainhere.com" (where yourdomainhere.com is your domain name) or anything else, then this will trigger the warning if you are using a secure connection. Updating your account settings in your mail client to use the address above will fix the problem permanently, so you won't see this problem any time a certificate is replaced.

You can also view more details on setting up secure email connections here:
https://support.liquidsix.com/index.php?/Knowledgebase/Article/View/77/0/how-to-access-e-mail-securely-webmail-smtp-pop3--imap

If you still have problems, please do not hesitate to contact us.

After 10.30pm UK time today (5th September 2018) we will be performing emergency maintenance on one of our UK web servers, "Elara". This is expected to take 20 minutes or less to complete, during which time the server will be unavailable.

Please accept our apologies for any inconvenience caused.

UPDATE: This was delayed by an hour but will be starting shortly, at 11.40pm.

UPDATE: This was completed just before midnight

As announced last month, tonight we completed the upgrade to the latest version of SmarterMail, version 16, on both our UK and US networks.

The new features and interface are available to use straight away. Please be aware that the login screen (and all other screens) will look different, as this is a complete overhaul of the look and feel for SmarterMail.

If you have any questions or problems with the new interface or any other aspects of your account, please do not hesitate to contact us.

We are currently investigating an issue with the mail server in the UK, please accept our apologies for the issue. We will update this post as soon as we have more information.

UPDATE: Our apologies for the delay, the issue has been identified as a major hardware problem. We are replacing the affected hardware at the moment, and will update this post once we have an ETA for the server being back on line.

UPDATE: The mail server has had to be completely reconfigured, a process that will be finishing shortly. We are ready to place the mail server back online as soon as this completes.

UPDATE: The mail server is now back online. Please accept our apologies for the disruption tonight.

Overnight tonight there has been disruption on our UK SQL Server. The problem has been identified as a hardware issue. The timing of this is unfortunate, as the server was due to be replaced by a new higher spec server during the SQL Server 2014 upgrade in 3 days time.

Because of this, and the fact that the new server was already ready and prepared for the migration, the quickest way to recover from this hardware failure was to perform the migration early, as everything was already in place for it. This has now been completed, and all UK SQL Server databases on our shared and reseller hosting are now moved to SQL Server 2014 on new hardware.

We apologise for the disruption that this has caused overnight and we have worked as quickly as possible to fix the problem. Because the migration has been completed, it does mean that those customers on shared and reseller hosting in the UK will now not need the maintenance that was scheduled to take place on the 31st December.

Customers with databases on our US servers and our Low Density service are unaffected by these issues and their migration will take place as scheduled on the 31st December.

Again, please accept our apologies for these issues. At this time, with the migration completed, all services appear to be functioning normally and the migration was fully successful. However, if you are seeing any issues with your database after the move to SQL Server 2014, please open a ticket at https://support.liquidsix.com and we can assist you.