Yesterday, 5th September 2018, the UK mail server security certificate was updated as the old one was due to expire. This is a normal process, that has to happen every couple of years.

When the certificate is replaced, this resets any warnings that people have previously hidden regarding certificate mis-matches, which many people have been seeing. These warnings only happen if the secure connection details are not set correctly. The warnings can be hidden, but can also be fixed permanently by setting the correct details.

If you are using a secure connection, the incoming (POP3/IMAP/ActiveSync) server and outgoing (SMTP) server, should be set to exactly:

uk.mail.yourwebservers.com
(You do not need to replace anything in this address, enter it exactly as written)

If you are currently seeing these set to "mail.yourdomainhere.com" (where yourdomainhere.com is your domain name) or anything else, then this will trigger the warning if you are using a secure connection. Updating your account settings in your mail client to use the address above will fix the problem permanently, so you won't see this problem any time a certificate is replaced.

You can also view more details on setting up secure email connections here:
https://support.liquidsix.com/index.php?/Knowledgebase/Article/View/77/0/how-to-access-e-mail-securely-webmail-smtp-pop3--imap

If you still have problems, please do not hesitate to contact us.

After 10.30pm UK time today (5th September 2018) we will be performing emergency maintenance on one of our UK web servers, "Elara". This is expected to take 20 minutes or less to complete, during which time the server will be unavailable.

Please accept our apologies for any inconvenience caused.

UPDATE: This was delayed by an hour but will be starting shortly, at 11.40pm.

UPDATE: This was completed just before midnight

As announced last month, tonight we completed the upgrade to the latest version of SmarterMail, version 16, on both our UK and US networks.

The new features and interface are available to use straight away. Please be aware that the login screen (and all other screens) will look different, as this is a complete overhaul of the look and feel for SmarterMail.

If you have any questions or problems with the new interface or any other aspects of your account, please do not hesitate to contact us.

We are currently receiving reports of packet loss on some routes on our UK network. Not all customers will be affected. Engineers at our network provider are investigating and working to resolve the issue.

If any customers are seeing issues, please open a support ticket with a traceroute that we can use to help diagnose and fix the problems.

UPDATE: Our network provider has now confirmed that this issue has been solved, and we have had no reports of any issues since then. If you are experiencing issues still, please contact us for assistance.

This month we are announcing a new feature included for all customers that have ASP.Net on their hosting plan - support for .Net Core, a new Microsoft open-source web framework. Some customers may already be familiar with the new technology, or actively developing for it. Now you can host your new applications with us on your existing account at no additional cost.

We are considering this new feature a beta for the moment, so if you have any issues with it, please let us know so that we can make any corrections needed.

If you haven't used .Net Core before, you can download it for your computer to try it out here:
https://www.microsoft.com/net/download/core

You can switch to using .Net Core from the "Website Settings" page in the control panel. You can view more details about how to host the new applications with us here:
https://support.liquidsix.com/index.php?/Knowledgebase/Article/View/108/0/hosting-net-core-applications-also-known-as-aspnet-core-or-aspnet-50

If you have any questions about this new feature, or have any problems with it, please let us know.

Also, we would like to alert customers that as from now, we are no longer using the 0845 UK telephone number that has previously been published as an option on our website. It has always appeared as one option alongside the standard telephone number - 01903 868 117, which will remain in use as the only telephone number available. We have taken this decision as the 0845 number is rarely used now due to changes in the way that telephone companies charge for calling these numbers making it a more expensive option.

We would like to thank you for your continued custom. If you have any questions about either of these announcements or need any assistance with anything else, please do not ehsitate to contact us via the helpdesk at https://support.liquidsix.com.

Starting at 11pm UK Time (GMT+1) on 25th April 2016, our network provider for the main UK network will be performing maintenance to improve their services. This will continue for 6 hours, until 5am. There will be a shorter period of downtime during this window, which we expect to be no more than 30 minutes.

The work is being performed overnight to minimise impact to customers. Please accept our apologies for any inconvenience caused during these necessary upgrades.